Returns & Exchanges
We want you to be fully satisfied with your purchase from Intelligent Hand Dryers; if your product isn't the perfect fit for your space, you can return it within 30 days of delivery. All items must be in their original packaging and in a resaleable condition to qualify for a full refund.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack the hand dryer in its original box, ensuring all mounting hardware, manuals, and protective inserts are included to prevent transit damage.
Shipping the Product
Affix the provided return label or ship via a tracked courier to our central warehouse, keeping your tracking receipt for verification.
Inspection and Refund
Once our technicians verify the unit's condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing